General
This website is owned and operated by: Side Kick Media t/a Sidekick Ltd with a registered address at: The Corner House, Barna, Co. Galway
By using our website, which includes access through other digital platforms such as our app, you confirm that you accept these Terms of Service (“terms”) as binding upon you, including additional terms and conditions and policies referenced herein and/or available by hyperlink, and that you agree to comply with them. If you do not agree to these terms, you must not use our website.
Terms and Conditions of Sidekick Ltd
At Sidekick Ltd, we provide a wide range of services to help your business increase its brand awareness and drive revenue. From social media marketing to SEO services and e-commerce web design, our experts have the experience needed for every project.
What services does Sidekick Ltd offer?
Depending on the services you sign-up to the process can be different. At all times you will be kept up-to-date with all progress and we will communicate with you at all times. To enable Sidekick Ltd to perform its obligations we expect the client to:
Sidekick Ltd also works with the following obligations
Hours of work
Sidekick Ltd is open from 9am-5pm Monday-Friday. We do not work at the weekends or bank holidays unless agreed beforehand.
Contacting Sidekick Ltd
Sidekick Ltd respects that everyone uses different platforms and works different hours. Sidekick Ltd will review all emails twice a day and respond to any queries within 24/48 hours Monday to Friday. Any correspondence received through mobile, social media and other platforms will be acknowledged and responded to within 48 hours.
Storing Personal Data
Sidekick Ltd respects confidentiality, transparency, and privacy. The client always has access to their records and can request copies of same under a Data Subject Access Request. Please note that this request should be sent to: [email protected]
Client Details
Please note that any stored phone numbers or emails will be deleted from Sidekick Ltd on a yearly basis but contact information that is relevant to the performance of a contract will be stored for five years at the end of the contract. Sidekick Ltd offers exceptional customer service, and we understand that some of our clients forget/lose their website logins. We have the capacity to help these clients for five years after we have finished out project.
Payment of Fees
Depending on the contract you have with Sidekick Ltd your payment schedule will be laid out and will involve staged payments. Please review this schedule prior to agreeing to the contract and late payment of fees may result in penalties and/or pausing the programme. Late payment will apply on any overdue amounts and is charged at a rate of 8.00% per annum or at the maximum rate enforceable under applicable legislation, whichever is lower.
Cancelling pre-arranged appointments
Sidekick Ltd has a set schedule every week and work with a variety of clients. If your circumstances change then Sidekick Ltd require a minimum 24-hour cancellation policy for meetings/other. Failure to cancel your appointment before 24 hours (except in exceptional and one-off situations) will be chargeable.
Termination Policy
Sidekick Ltd can only work with a client if the relationship is open, transparent, and reciprocal. If either party feels that the relationship between the client and Sidekick Ltd has broken down, then Sidekick Ltd and/or the client retain the right to withdraw from the agreed contract. In the event that the agreement is terminated by the Client prior to completion of the services but where the services have been partially performed, then Sidekick Ltd will be entitled to pro rata payment of the payment to the date of termination provided that there has been no breach of contract on the part of the Sidekick Ltd.
Sidekick Ltd will be responsible for all income tax liabilities and PRSI or similar contributions relating to the payment and Sidekick Ltd will indemnify the Client in respect of any such payments required to be made by the Client.
Reimbursement of Expenses
Sidekick Ltd will be reimbursed from time to time for reasonable and necessary expenses incurred by themselves in connection with providing services for the client. All expenses will be pre-approved by the client.
Return of Property
Upon the expiry or termination of the contract, Sidekick Ltd will return to the client any property, documentation, records, or confidential information which is the property of the client.
In the event that the contract is terminated by the client prior to completion of the services, Sidekick Ltd will be entitled to recover any materials or equipment which is the property of Sidekick Ltd or, where agreed between the parties, to compensation in lieu of recovery.
Right Of Substitution
Sidekick Ltd retains the right to engage a third-party sub-contractor to perform some or all of the obligations of Sidekick Ltd under this agreement and all sub-contractors will abide by their own GDPR obligations and conditions laid out in all agreements they enter into.
In the event that Sidekick Ltd hires a sub-contractor:
remain payable by the Client to the Sidekick Ltd via invoice.
Protection of Intellectual Property
The materials supplied by Sidekick Ltd (including all website content and content supplied at workshops and seminars) are of a confidential nature. From time to time, Sidekick Ltd may use examples of work they have created or businesses that have worked with to illustrate their quality of work. Any attempt by the Customer to enter the markets that Sidekick Ltd operates in after gaining possession of such educative materials will be classed as entering competition with Sidekick Ltd.
Terms and Conditions of Service of business
Contract Of Service
When you order services from us, the terms in force at the time of your order will apply as the contract of sale between you and us. This contract of sale begins to be formed between us when we issue an invoice. You shall only become the full owner of the service once we have received full payment for it.
Indemnification, Liability, And Limitation
The express terms and conditions of these terms shall apply in place of all warranties, conditions, terms, representations, statements, undertakings and obligations whether expressed or implied by statute, common law, custom, usage or otherwise, all of which are excluded to the fullest extent permitted by law. Insofar as it is lawful to do so, we do not accept liability of any description including liability for negligence or any damages whatsoever arising out of or in connection with the viewing, use or performance of this website or its contents. In the event that you reproduce, display, transmit, distribute or otherwise exploit the structure, information, material, or any portion thereof, in any manner not authorised by us, or if you otherwise infringe any intellectual property rights relating to the structure, information, photographs, prints or this website, you unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against any and all losses, expenses, costs or damages, including reasonable lawyers’ fees, incurred by you or others as a result of unauthorised use of the above and/or your breach of these terms. You unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against all and any losses, costs, claims, liabilities, damages, demands and expenses suffered or incurred by us and arising from any claim brought by any third party against us howsoever arising from or in connection with: these terms; the supply of the services and/or digital goods pursuant to the terms; your use of the services and/or digital goods; or your fraud or negligence. For the avoidance of doubt, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms for any loss of profits, goodwill, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity or anticipated savings; or any indirect or consequential loss. Without prejudice to other clauses in these terms, our total liability arising under or in connection with these terms, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price paid for the relevant services that is/are the subject of a claim.
Errors, Inaccuracies And Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.
Sales Of Services
If you are not a consumer, you confirm that you have authority to bind any organisation on whose behalf you use our site to purchase services. We reserve the right, but are not obligated, to limit the sales of our services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. We reserve the right to discontinue any service at any time. In accordance with other clauses included in these terms, we make no express or implied warranty, representation or undertaking and assume no responsibility concerning the quality, nature, or fitness for purpose of the services or digital goods. We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected, unless as required by law. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue our services on our website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of such.
Refunds
We conform to Irish and EU law and regulations for the purposes of whether or not to accept returns. We deal with cases as they happen on an individual basis. We encourage you to contact us as soon as possible after delivery should you discover a fault or defect in the services or digital goods.
Social Media Platforms
Communication, engagement, and actions taken through external social media platforms that we participate on are custom to the terms as well as the data protection and privacy policies and notices held with each social media platform respectively. You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding your own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage you when wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
Data Protection, Privacy And Security
Your rights to data protection and privacy, including security over data, are very important to us. We treat personal data obtained using this website as private and are committed to providing you with secure access to our online service. This website processes information from you as per our Privacy Statement. When you, amongst other actions, visit our website, enquire about services or send e-mails to us you understand that subsequent data processing will be done as detailed in our Privacy Statement.
Governing Law And Disputes
This website is hosted, controlled, and operated from the Republic of Ireland and therefore governed by Irish law, subject to the terms of Public International Law. In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the Irish law will apply and the appropriate courts of the Republic of Ireland will have jurisdiction.
Variation Of These Terms & Conditions
We reserve the right to make changes to this website, these terms, and the other information contained in this website at any time and without notice. Please refer to these terms when you visit the website as they may change from time to time.
Severability
In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
Waiver
The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
Entire Agreement
These terms and any policies or operating rules posted by us on this website or in respect to our website constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these terms). Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.
Contact Information
You may contact us by e-mail at the following address: [email protected]
Contact information published on this website is published for the purpose of users or prospective users contacting us about services offered to them. This information should not be considered as made manifestly public for the purposes of general marketing contact.